Privacy Policy

Last updated: December 2025

Introduction

Calmzyglow ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable privacy laws.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address
• Event Details: Event date, location, type of event, and specific requirements
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Communication Records: Correspondence, enquiries, and feedback you provide to us
• Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website
• Cookies and Tracking Technologies: Information collected through cookies and similar technologies as described in our Cookies Policy

How We Use Your Information

We use your personal information for the following purposes:

• To process and manage your rental bookings and enquiries
• To communicate with you about your bookings, enquiries, and our services
• To provide customer support and respond to your requests
• To process payments and manage billing
• To deliver and collect rental items
• To improve our website, services, and customer experience
• To send you marketing communications (with your consent) about our services, promotions, and events
• To comply with legal obligations and protect our legal rights
• To prevent fraud and ensure the security of our services
• To analyze website usage and trends for business improvement

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: To fulfill our rental agreements and provide services you have requested
• Legitimate Interests: To improve our services, prevent fraud, and ensure website security
• Consent: For marketing communications and non-essential cookies (you can withdraw consent at any time)
• Legal Obligations: To comply with applicable laws and regulations

Information Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party companies that assist us in operating our business, such as payment processors, delivery services, IT service providers, and marketing platforms (all bound by confidentiality agreements)
• Business Partners: Trusted partners who help us deliver services, subject to strict privacy obligations
• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to affected users)

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through reputable third-party providers
• Regular security assessments and updates
• Access controls and staff training on data protection
• Secure storage systems and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Typical retention periods:

• Booking and transaction records: 7 years (for tax and legal compliance)
• Marketing consent records: Until you withdraw consent
• Website usage data: Up to 2 years
• Customer service communications: 3 years

Your Rights

Under Australian privacy laws, you have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Objection: Object to certain processing activities, such as direct marketing
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Withdraw Consent: Withdraw consent for processing based on consent at any time

To exercise these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior. For detailed information about our use of cookies, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

International Data Transfers

Your personal information may be transferred to and processed in countries other than Australia, including countries that may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically.

Complaints

If you have concerns about how we have handled your personal information, please contact us first using the details below. We will investigate and respond to your complaint promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Website: www.oaic.gov.au
Phone: 1300 363 992

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Calmzyglow
66 Barrie Rd, Tullamarine VIC 3043, Australia
Phone: +61 403 629 777
Email: help@calmzyglow.world